How can we help you?

The most popular questions

• How do you operate your transmitter?

  Please follow the steps below:

  1. Connect the device with the listening sound to the transmitter (USB key, iPod, SD card, etc.)
  2. Connect the transmitter to the cigarette lighter socket of your vehicle
  3. Choose a blank channel on your radio (No radio transmits on the wave)
  4. Select the same channel on the transmitter. If your device is an iPod, Mp3, etc., make sure to set it to playback. If you use a key connected to the USB port or the memory card reader, you can control the playback of your files, the equalizer and the broadcast channel from the supplied remote control or from the transmitter’s buttons.
• I lost the code to my vandal-proof cable

  You have two possibilities:

  • Find the code
  • Cut with a hacksaw

  As a matter of fact, we cannot set a standard procedure for unblocking the cable as it could be transmitted to people with bad intentions

  I lost the keys to the vandal-proof cable
  We don’t have an additional set because each cable has a different lock.
  The only solution is to cut it with a hacksaw

• Urban Moov Signal Vest remote control pairing problem

  Please follow the procedure below:

  1. Switch off your vest
  2. Replace the batteries if necessary
  3. Fully charge the vest (wait for the green light)
  4. Press on/off and left/right simultaneously (20 seconds)
  5. Switch on your vest
• Why does the transmitter display "NO DEVICE" ?

  This is quite normal when you listen to music through the headphone jack.